Shipping policy
Shipping Policy
At VetroNoir, we prepare each order with care. Because our products are made of glass, each order is carefully inspected and securely packaged before shipment.
Please review the information below to understand our shipping process.
Shipping Availability
We currently ship to the following countries and regions:
- Australia
- Austria
- Belgium
- Canada
- Czechia
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Japan
- Kuwait
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Qatar
- Saudi Arabia
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Shipping availability may vary depending on the destination and will be confirmed at checkout.
Shipping Rates
We offer free shipping on orders of $49 USD or more.
For orders under $49 USD, a flat $8 USD shipping fee applies.
Taxes, Duties & Additional Fees
All orders are tax-inclusive.
The price paid at checkout includes applicable taxes, duties, import charges, and customs-related fees.
Customers will not be required to pay any additional taxes, duties, import fees, or customs charges after placing an order.
The final amount shown at checkout is the total amount payable for the order, excluding any optional additional services selected by the customer.
Standard Shipping Time
Orders are typically processed within 1–3 business days after payment is confirmed.
After processing, standard shipping transit generally takes 5–12 business days, depending on the destination.
The total estimated delivery time is approximately 6–15 business days, including order processing and shipping transit.
Orders are processed and shipped Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times are provided for reference and may vary depending on the destination, carrier delays, customs clearance, weather conditions, local delivery disruptions, or peak holiday periods.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
If you have not received tracking details within the expected shipping period, please contact us at support@vetronoir.com and include your order number.
Damaged, Lost, or Delayed Packages
Please inspect your package upon delivery.
If your order arrives damaged, please contact support@vetronoir.com within 7 days of delivery and include:
- Your order number
- Clear photos of the product
- Clear photos of the packaging
If your package appears to be lost or significantly delayed, please contact us. We will make reasonable efforts to assist you in reviewing the shipment with the carrier.
While we are not responsible for delays caused by the carrier after the package has been handed over for delivery, we will do our best to support you in resolving shipping-related issues.
Incorrect Shipping Information
Please make sure that your shipping address and contact details are accurate at checkout.
We are not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete shipping information provided by the customer.
Undeliverable or Returned Packages
If a package is returned to us because of failed delivery, refusal, or an incorrect address, additional shipping charges may apply before the order can be reshipped.
Fragile Glassware Notice
Because our products are made of glass, each order is carefully inspected and securely packed to reduce the risk of damage during transit.
Minor wear to the outer packaging may occur during shipping and does not necessarily affect the condition or quality of the product inside.
Contact Us
If you have any questions regarding shipping, please contact us at:
Customer Support: support@vetronoir.com
General Inquiries: info@vetronoir.com
Business Enquiries / Partnerships: +44 7935 902013