Privacy Policy

This Privacy Policy describes how VetroNoir (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from www.vetronoir.com (the “Site”).

By using our Site, you acknowledge the practices described in this Privacy Policy.

Contact

If you have any questions about this Privacy Policy, would like more information about our privacy practices, or would like to exercise your privacy rights, please contact us at:

Privacy & General Inquiries: info@vetronoir.com

For customer support, order assistance, returns, exchanges, damaged items, or shipping-related inquiries, please contact:

Customer Support: support@vetronoir.com

Collecting Personal Information

When you visit the Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

We may also collect additional information when you contact us for customer support or communicate with us directly.

In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be associated with an individual.

The types of Personal Information we may collect include the following.

Device Information

Examples of Personal Information collected may include:

• web browser type and version
• IP address
• time zone
• cookie information
• pages and products you view
• search terms
• referring websites
• information about how you interact with the Site

We use this information to:

• load and operate the Site properly
• improve Site performance
• understand how visitors use the Site
• improve our products, services, and shopping experience
• support analytics, security, and fraud prevention

This information may be collected automatically through technologies such as:

• cookies
• log files
• pixels
• tags
• web beacons
• similar tracking technologies

Certain information may be shared with Shopify and other service providers that help us operate, secure, analyze, and improve the Site.

Order Information

When you place or attempt to place an order, we may collect information including:

• your name
• billing address
• shipping address
• payment-related information
• email address
• phone number
• products purchased
• order details

We use Order Information to:

• process and manage your order
• process payments
• arrange shipping and delivery
• provide invoices and order confirmations
• communicate with you about your order
• provide tracking information
• screen orders for potential fraud or risk
• process returns, exchanges, cancellations, or refunds where applicable
• provide customer service

Order Information may be shared with Shopify and service providers involved in:

• payment processing
• order fulfillment
• shipping and delivery
• fraud prevention
• customer support

Customer Support Information

When you contact us, we may collect information such as:

• your name
• email address
• phone number
• order number
• photographs or other information you provide
• the contents of your message

We use this information to:

• respond to your inquiries
• provide customer support
• assist with orders
• process returns or exchanges
• investigate damaged or missing items
• resolve shipping or delivery issues
• improve our customer service

How We Use Your Personal Information

We may use your Personal Information to:

• provide products and services to you
• process payments and transactions
• fulfill and ship your orders
• communicate with you about your purchases
• provide customer support
• process returns, exchanges, cancellations, or refunds
• prevent and detect fraud or unauthorized activity
• maintain the security of our Site
• improve our Site, products, and services
• understand how customers use our Site
• comply with legal and regulatory obligations
• send marketing communications where permitted and where you have chosen to receive them

We do not use your Personal Information for purposes that are materially different from those described in this Privacy Policy without appropriate notice where required.

Sharing Personal Information

We may share your Personal Information with third parties when necessary to operate our business and provide our services.

These third parties may include:

• Shopify, which powers our online store
• payment processors
• shipping and logistics providers
• fulfillment service providers
• analytics providers
• advertising platforms
• technology service providers
• fraud prevention and security providers
• customer support tools and service providers
• professional advisers where necessary
• government, legal, or regulatory authorities when required by law

We may also disclose Personal Information when reasonably necessary to:

• comply with applicable laws and regulations
• respond to lawful requests
• protect our legal rights
• protect the safety or security of our customers
• prevent fraud or abuse
• enforce our agreements and policies

We do not sell Personal Information in exchange for direct monetary payment.

Shopify

Our online store is hosted and operated using Shopify.

Shopify may process certain Personal Information on our behalf in order to provide ecommerce, hosting, payment, security, analytics, and related services.

The information Shopify processes may include information about your device, browsing activity, purchases, and interactions with the Site.

Shopify's handling of Personal Information is governed by its own privacy practices and policies.

Payment Information

Payments made through our Site may be processed by Shopify Payments or other third-party payment providers available at checkout.

VetroNoir does not necessarily receive or store your complete payment card information.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable payment security requirements.

Behavioural Advertising

We may use analytics and advertising technologies to better understand how visitors interact with our Site and to provide more relevant marketing communications.

For example, we may use information about your interaction with our Site to:

• measure advertising performance
• understand customer interests
• improve our marketing campaigns
• display advertisements on other websites or platforms

You may be able to control certain advertising preferences through your browser, device settings, or the advertising platform where the advertisement is displayed.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Cookies

We use cookies and similar technologies to operate and improve our Site.

Cookies may be used to:

• remember your preferences
• keep your shopping cart functioning
• improve website performance
• understand how visitors use our Site
• support analytics
• support advertising and marketing
• help detect fraud or suspicious activity

You can usually manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or performance of parts of the Site.

Third-Party Websites and Services

Our Site may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website or service you visit.

International Users

Because we may serve customers in multiple countries, your Personal Information may be processed or stored in countries other than the country in which you live.

Our service providers, including Shopify and other technology or payment providers, may process information in different jurisdictions.

Where required, appropriate safeguards may be used for international transfers of Personal Information.

Minors

The Site is not intended for individuals under the age of 18.

We do not knowingly collect Personal Information from children.

If you are a parent or guardian and believe that a child has provided us with Personal Information, please contact us at info@vetronoir.com, and we will take appropriate steps to review and delete the information where required.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information.

These rights may include the right to:

• request access to the Personal Information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your Personal Information
• request a copy of certain Personal Information
• object to or restrict certain processing activities
• withdraw consent where processing is based on consent
• opt out of certain marketing communications

These rights may be subject to applicable legal limitations and exceptions.

To submit a privacy request, please contact:

info@vetronoir.com

We may need to verify your identity before processing certain requests.

Marketing Communications

If you have subscribed to receive marketing emails or other promotional communications from VetroNoir, we may send you information about:

• new products
• special offers
• promotions
• brand updates
• other relevant information

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Unsubscribing from marketing communications will not prevent us from sending transactional communications related to your orders or account.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect Personal Information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain Personal Information for as long as reasonably necessary to:

• provide our products and services
• fulfill orders
• maintain business and transaction records
• comply with legal and regulatory obligations
• resolve disputes
• prevent fraud
• enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business practices
• our services
• technology
• legal or regulatory requirements

Any updates will be posted on this page.

We recommend reviewing this Privacy Policy periodically for changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your Personal Information, please contact:

General & Privacy Inquiries:
info@vetronoir.com

For questions relating to orders, shipping, returns, exchanges, or damaged products, please contact:

Customer Support:
support@vetronoir.com