Privacy policy
Privacy Policy
This Privacy Policy describes how VetroNoir (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.vetronoir.com (the “Site”).
Contact
If you have any questions about this Privacy Policy, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at info@vetronoir.com.
For customer support, order assistance, returns, exchanges, damaged items, or shipping-related inquiries, please contact support@vetronoir.com.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” means any information about an identifiable individual. The types of Personal Information we may collect include:
Device Information
Examples of Personal Information collected:
- web browser version
- IP address
- time zone
- cookie information
- pages or products you view
- search terms
- how you interact with the Site
Purpose of collection:
- to load the Site accurately for you
- to improve and optimize our Site
- to better understand how visitors use our Site
Source of collection:
- collected automatically when you access the Site through cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose:
- shared with Shopify and service providers that help us operate the Site
Order Information
Examples of Personal Information collected:
- name
- billing address
- shipping address
- payment information
- email address
- phone number
Purpose of collection:
- to process your order
- to arrange shipping and delivery
- to provide invoices or order confirmations
- to communicate with you بشأن your order
- to screen orders for fraud or risk
- to process returns, exchanges, or cancellations where applicable
Source of collection:
- collected from you
Disclosure for a business purpose:
- shared with Shopify and service providers involved in payment processing, fulfillment, and shipping
Customer Support Information
Examples of Personal Information collected:
- your name
- email address
- order number
- any information you include in your message to us
Purpose of collection:
- to provide customer support
- to respond to questions about products, orders, shipping, returns, or damages
Source of collection:
- collected from you
How We Use Your Personal Information
We use your Personal Information to:
- provide products and services to you
- process payments
- fulfill and ship your orders
- communicate with you
- provide customer support
- process returns, exchanges, or refunds where applicable
- detect and prevent fraud
- improve our Site and shopping experience
- send marketing communications if you have subscribed to receive them
Sharing Personal Information
We may share your Personal Information with third parties to help us provide our services and fulfill our obligations to you. For example:
- Shopify, which powers our online store
- payment processing providers
- shipping and fulfillment providers
- analytics and technology service providers
- customer support tools or service providers where needed
- legal or regulatory authorities when required by law
We may also share your information to comply with applicable laws and regulations, to respond to lawful requests, or to protect our rights.
Shopify
Our store is hosted by Shopify. Shopify processes certain personal information to help operate and improve the Site and related services. You can read more about how Shopify uses your Personal Information in Shopify’s privacy policy. MASU’s privacy page also uses Shopify as its processor and links users to Shopify’s privacy terms in a similar way.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.
For example, we may use analytics and advertising tools to better understand how customers use the Site and to show relevant ads on other websites or platforms.
You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails.
Cookies
We use cookies and similar technologies to improve your experience, remember your preferences, understand how visitors use the Site, and support analytics and advertising.
You can usually control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe that a child has provided us with Personal Information, please contact us and we will take appropriate steps to delete it.
Your Rights
Depending on where you live, you may have rights regarding your Personal Information, including the right to:
- access the personal information we hold about you
- request correction of inaccurate information
- request deletion of your personal information
- opt out of certain marketing communications
If you would like to exercise any of these rights, please contact us at info@vetronoir.com.
Data Retention
We retain your Personal Information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal requirements. Any updates will be posted on this page with the revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or would like to exercise any of your privacy rights, please contact:
For customer support matters, please contact: