We’re Here to Help
Questions about your order, shipping, returns, or product care? Our team is here to assist.
Please include your order number where applicable so we can help you more efficiently.
Customer Support
- Email:support@vetronoir.com
- Response Time: Within 1 business day
- Support Hours: Monday to Friday, 9:00 AM – 5:00 PM ET
Order Support
- For help with order updates, shipping questions, cancellations, returns, or damaged items, please include your order number in your message whenever possible.
Important Information
- Orders may be canceled within 24 hours of purchase
- Returns are accepted within 7 days of delivery
- For damaged items, replacement is prioritized, though a refund is also available upon request
- Because our pieces are handcrafted, orders are typically prepared and shipped within 7 days
Send Us a Message
Please fill out the form below and our team will get back to you within 1 business day.
For order-related inquiries, please include your order number and any relevant details.