Refund policy
Return, Refund & Exchange Policy
We offer a 15-day return and exchange policy. You have 15 days after the delivery of the last item in your order to request a return or exchange.
Order Cancellation
Orders may be canceled within 15 minutes of purchase.
After 15 minutes, your order may have entered processing and may no longer be eligible for cancellation.
To request a cancellation, please contact us at support@vetronoir.com and include your order number.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your item must be:
- unused and unworn
- undamaged
- unwashed
- in its original packaging
- accompanied by proof of purchase
Items returned without prior authorization will not be accepted.
How to Start a Return or Exchange
Please contact us at support@vetronoir.com and include:
- your order number
- the reason for the return or exchange
- clear photos, if the item is damaged, defective, or incorrect
Please do not send any item back before receiving return instructions from our customer support team.
After your request is approved, we will provide detailed return instructions and the applicable return address by email.
Return Shipping Costs
For change-of-mind returns, incorrect selections, or other non-defective returns, the customer is responsible for return shipping costs.
For defective, damaged, or incorrect items sent by us, VetroNoir will cover the applicable return shipping costs.
We recommend using a tracked shipping service. VetroNoir is not responsible for returns lost in transit without valid tracking information.
Shipping Fees
Orders under $49 USD are charged a flat shipping fee of $8 USD.
Orders of $49 USD or more qualify for free shipping.
Taxes & Duties
All orders are tax-inclusive. Customers will not be required to pay any additional taxes, customs duties, or import fees upon delivery.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@vetronoir.com.
Please include your order number and clear photos of the item and packaging.
After verification, we will arrange either a replacement or a refund at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return or exchange:
- used, worn, or washed items
- items damaged after delivery due to improper use
- items returned without original packaging
- items returned without prior authorization
- gift cards
- custom or personalized products
Exchanges
Eligible items may be exchanged if requested within 15 days after delivery of the last item in your order.
If the requested replacement is unavailable, we may offer a refund or another suitable resolution.
Refunds
After receiving and inspecting your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank or payment provider may require additional processing time.
For change-of-mind returns, original shipping charges are non-refundable.
For defective, damaged, or incorrect items, applicable original shipping charges will be refunded where appropriate.
If more than 15 business days have passed since your refund was approved, please contact us at support@vetronoir.com.
European Union 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you may have the right to cancel or return your order within 14 days of delivery without providing a reason, subject to applicable law.
To qualify, the item must be unused, undamaged, in its original packaging, and accompanied by proof of purchase.
This right may not apply to certain exempt products, including custom or personalized products where permitted by law.
Contact
For return, refund, exchange, or damaged-item questions, please contact: