FAQs

VetroNoir creates refined crystal drinkware inspired by the precision of Edo Kiriko and the purity of modern form. Each piece is designed to bring together clarity, weight, detail, and presence — made not only to be used, but to be experienced.

Yes. Our pieces are handcrafted, and this artisanal approach is part of what gives each design its distinct character and depth.

Because each piece is handcrafted, slight variations in detail, finish, or reflection may occur. These subtle differences are part of the beauty and individuality of the piece.

Both. VetroNoir pieces are designed to elevate everyday rituals while still feeling worthy of gifting, celebration, and meaningful moments.

We accept major payment methods available at checkout. The options shown may vary slightly depending on your region and device.

Yes. All transactions are processed through secure checkout systems designed to protect your payment information.

Yes — orders may be canceled within 15 minutes of purchase. If you need to make a change, please contact us as soon as possible.

Payments may be declined due to billing address mismatches, card verification issues, bank restrictions, or insufficient funds. If this happens, please try another payment method or contact your bank directly.

We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Kuwait, Luxembourg, the Netherlands, Norway, Poland, Portugal, Qatar, Saudi Arabia, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States. Shipping availability, delivery options, and shipping fees may vary depending on the destination and will be confirmed at checkout.

Orders are typically processed within 1–3 business days after payment is confirmed. After processing, standard shipping transit generally takes 5–12 business days. The total estimated delivery time is approximately 6–15 business days, depending on the destination. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather, or local delivery conditions.

Once your order has shipped, you’ll receive a confirmation email with tracking information. If you haven’t received tracking details after the expected processing window, please contact us with your order number.

Delivery times may occasionally be affected by carrier delays, customs clearance, weather, or holiday demand. If your order appears delayed, please contact us and we’ll help review the shipment status.

To preserve clarity and finish, we recommend gentle hand washing with mild soap and a soft cloth. VetroNoir glassware is hand-wash only.

Yes. We accept return and exchange requests within 15 days after the delivery of the last item in your order. To be eligible, items must be unused and unworn, undamaged, unwashed, returned in their original packaging, and accompanied by proof of purchase. Please contact us at support@vetronoir.com before sending any item back. If your request is approved, we will provide the return instructions and return address by email.

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@vetronoir.com. Include your order number and clear photos of the item and packaging. After verification, we will arrange a replacement or refund at no additional cost to you.

For damaged or incorrect items, we prioritize sending a replacement whenever possible. If you prefer, a refund may also be arranged after review.