FAQs
Need Help?
Whether you're choosing your first VetroNoir piece, selecting a gift, or checking on an order, we're here to help.
Our team can assist with product questions, shipping support, returns, and care guidance so you can shop with confidence.
For faster service, please include your order number when contacting us.
About VetroNoir
1. What makes VetroNoir different?
VetroNoir creates refined crystal drinkware inspired by the precision of Edo Kiriko and the purity of modern form. Each piece is designed to bring together clarity, weight, detail, and presence — made not only to be used, but to be experienced.
2. Are VetroNoir pieces handmade?
Yes. Our pieces are handcrafted, and this artisanal approach is part of what gives each design its distinct character and depth.
3. Will every piece look exactly the same?
Because each piece is handcrafted, slight variations in detail, finish, or reflection may occur. These subtle differences are part of the beauty and individuality of the piece.
4. Are your glasses made for daily use or special occasions?
Both. VetroNoir pieces are designed to elevate everyday rituals while still feeling worthy of gifting, celebration, and meaningful moments.
Ordering & Payment
1. What payment methods do you accept?
We accept major payment methods available at checkout. The options shown may vary slightly depending on your region and device.
2. Is checkout secure?
Yes. All transactions are processed through secure checkout systems designed to protect your payment information.
3. Can I cancel my order after placing it?
Yes — orders may be canceled within 24 hours of purchase. If you need to make a change, please contact us as soon as possible.
4. Why was my payment declined?
Payments may be declined due to billing address mismatches, card verification issues, bank restrictions, or insufficient funds. If this happens, please try another payment method or contact your bank directly.
Shipping & Delivery
1. Where do you ship?
We currently ship to the United States, Canada, and selected European countries. Shipping availability will be shown at checkout.
2. How long does shipping take?
Because our pieces are handcrafted, orders are typically processed and shipped within 7 business days.
3. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with tracking information. If you haven’t received tracking details after the expected processing window, please contact us with your order number.
4. What if my order is delayed?
Delivery times may occasionally be affected by carrier delays, customs clearance, weather, or holiday demand. If your order appears delayed, please contact us and we’ll help review the shipment status.
Care, Returns & Damages
1. How should I care for my VetroNoir glassware?
To preserve clarity and finish, we recommend gentle hand washing with mild soap and a soft cloth. VetroNoir glassware is hand-wash only.
2. Do you accept returns or exchanges?
Yes. We accept return and exchange requests within 7 days of delivery. To be eligible, items must be unused, undamaged, and returned in their original packaging with proof of purchase.
3. What if my item arrives damaged or incorrect?
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it at support@vetronoir.com, and include your order number along with clear photos of the item and packaging.
4. Will I receive a replacement or a refund for a damaged item?
For damaged or incorrect items, we prioritize sending a replacement whenever possible. If you prefer, a refund may also be arranged after review.